Skip Stringham - Dr Contact Center

More than 30 years consulting in contact centers. Currently working with B2B and B2C clients all over the world. Multi language, multi location center operations all trying to reduce costs while boosting sales, CSAT, improving CX.

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Saturday, February 19, 2011

Back in town...

Just back from visits with client contact centers in Amsterdam, England, and Ireland. Delivered our recommendations in Amsterdam and began our assessment for the new client in their centers in England and Ireland. We will still need to visit more locations but it is sure to be interesting.
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